Shipping policy
Nyxo Shipping Policy
Thank you for shopping with Nyxo. We’re committed to getting your order to you as quickly and reliably as possible.
Order Processing
- All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- You will receive a confirmation email once your order has been processed and shipped, along with tracking information.
Shipping Methods & Delivery Times
We currently offer the following shipping options:
| Shipping Method | Estimated Delivery Time* | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Most economical option |
| Expedited Shipping | 2–4 business days | Faster delivery |
| Express Shipping | 1–2 business days | Fastest available option |
*Delivery times begin once the order has been shipped and are estimates only. Actual delivery times may vary due to carrier delays, weather, or other factors outside our control.
Shipping Costs
- Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
- Free standard shipping is available on orders over $50 (or your preferred threshold).
International Shipping
- We ship to most countries worldwide.
- International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the product or shipping price and are collected by the carrier or local customs upon delivery.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can also track your package directly through the carrier’s website using the provided tracking number.
Address Accuracy
Please double-check your shipping address at checkout. Nyxo is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).
Lost or Damaged Packages
- If your package is lost in transit, please contact us within 14 days of the estimated delivery date so we can investigate with the carrier.
- If your package arrives damaged, please take photos of the damaged item and packaging and contact us within 7 days of delivery. We will work with you to resolve the issue promptly.
Delays
While we do everything possible to meet estimated delivery times, we are not responsible for delays caused by the carrier, customs, weather, or other circumstances beyond our control.
Questions?
If you have any questions about your order or our shipping policy, please reach out to us at support@nyxo.com (or your preferred support email). We’re happy to help.
Thank you for choosing Nyxo. We’re excited for you to experience better mornings.