Refund policy
Nyxo Return & Refund Policy
At Nyxo, we take great care in packing and shipping every order. Due to the nature of our products, we only accept returns or refunds in the following limited cases:
Eligible Situations for Return or Refund
We will only process a return or refund if:
- Your package was lost in transit
- Your order never arrived
- Your item arrived broken or damaged during shipping
Important: You must contact us on the same day the package is delivered (or on the expected delivery date if it never arrives). Requests made after this timeframe will not be accepted.
Sale Items
Items purchased on sale, clearance, or at a discounted price are final sale and are not eligible for return or refund under any circumstances.
How to Request a Return or Refund
- Email us at support@nyxo.com on the same day of delivery (or expected delivery).
- Include your order number and a clear description of the issue.
- If the item arrived damaged, please attach clear photos of the damage and packaging.
Once we review your request, we will provide further instructions. Approved refunds will be issued to the original payment method within 5–10 business days.
Non-Eligible Cases
We do not accept returns or refunds for:
- Change of mind
- Buyer’s remorse
- Incorrect size or preference
- Items that show signs of use
- Late requests (after the delivery day)
Questions?
If you have any questions, contact us at support@nyxo.com.
Thank you for shopping with Nyxo.